Payment Methods

You can also choose to pay with PayPal or PesaPal. When selecting this option at checkout, you will be directed to the PayPal or PesaPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to SHOPJIJI.COM.

Please note, payment is debited from your card at time of purchase. Refunds are only available before the product is dispatched.



Payment Security

All transactions on this website are processed externally; we do not store any payment info on or it’s servers. The external site is a secure online payment gateway that encrypts your card details in a secure host environment.



Website Security

To help ensure that your shopping experience is safe, simple and secure SHOPJIJI uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

SHOPJIJI is registered with Cybertrust as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.



Do you wrap the products before shipping?

Yes we carefully wrap all products before shipping. Due care is taken to ensure you receive your parcel in good time an excellent condition.



Does JIJI ship overseas?

Yes we do. We currently ship to 220 counties. All costs and charges are calculated at Checkout. If you have any other questions, feel free to send us an email. We’ll reply really quickly.



Taxes and Duties?

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. KE VAT will be applied to orders dispatched within Kenya, including its islands. Local VAT will be applied to all other EAC destinations. Please note taxes and duties are not applicable for Australian orders under 1000 AUD.

Some countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brunei
  • Bulgaria
  • Canada
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • India
  • Ireland
  • Italy
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan ROC
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States
  • Venezuela

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.



Order Tracking

Once your order has been dispatched, you will receive an email containing an air waybill number, which you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by Order Status.


Service Update


Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica – CPF). To avoid any possible delays, make sure you have this information available when your local EMS Partner contacts you.

Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.


As clearance procedures vary between Chinese gateways, please contact your local EMS Partner on the telephone numbers below to receive further information.


All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

Jersey – United Kingdom

Purchases imported into Jersey can be cleared online before arriving at customs.

To declare your shipment, enter the  tracking number assigned to your order, which acts as the unique Consignment Line Code (CLC).

View more information.


If your order contains footwear, you must hire a licensed broker to clear customs.

GCC Countries

A copy of the following documents must be provided to your local EMS Partner when shipments arrive to the destinations below:

Saudi Arabia – your Saudi National ID or valid resident permit (Iqama)
Bahrain – your Civil Population Registration (CPR or ID Card)
Qatar – your Qatar Identification Number (QID)

Restrictions on jewelry

We are currently unable to dispatch orders containing jewelry to Russia or China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

South Korea

All South Korean postcodes must now be 5 digits.

To avoid any possible delays, make sure your postcode is entered correctly when placing your order.


The Federal Customs Service of Russia calculates customs fees based on the total value of goods imported by each customer within a one month period.

We recommend that you keep track of the orders you place, as in a small number of areas in Russia, if you exceed the monthly import threshold amount, your purchase will be sent back to us. For more information, please contact Customer Care.


For orders over 75 EUR, your local EMS Partner will need you to provide one of the following pieces of information:

      • TR ID number (if you are a Turkish citizen)
      • VAT number (for deliveries to a company address)
      • Passport number (non-residents)

Your local EMS Partner will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.


Free Shipping

From time to time, JIJI runs free shipping promotions. To be notified by email, simply subscribe to fashion news. Please note that free shipping promotions will be applied to your order on the payment page.

Can I make a local pickup?


Yes you can make a local pickup. Any local pick ups in Nairobi are free. All other major cities in East Africa attract a flat rate of $3 only and will take a maximum of 6 days to reach you.


Does JIJI deliver to homes?

Yes we do; for home delivery the flat rate is $2 anywhere in Kenya’s major cities and $5 for all other cities within East Africa.

What’s your policy on Returns & Exchanges?

Returning an item is simple. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.

Shipping is complimentary on all exchanges; however, if you are based outside the EAC (East Africa Community) you will need to pay taxes and duties on this.

Please make sure your items are returned new, unused and with all SHOPJIJI and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please contact our customer care team by emailing if you have any further questions.



Returning your Purchase

Book a complimentary collection and send your item(s) back to us within 7 days of receiving your order.

Please follow the steps below to return your purchase.

      1. Sign into your account and under My Orders, select the order number containing the items you would like to return.
      2. Click on the “Create a Return/Exchange” button and choose the reason for return. If you would like to exchange an item, choose your replacement size.
      3. Check the box to agree with our Return Policy. You will then receive an email with your R&E number.
      4. Book a free collection with us and selecting your country to find the telephone number of your nearest JIJI|Logistics branch. Customers will be contacted within 48 hours to arrange a collection.
      5. Sign the returns proforma invoice that you received with your order (and fill in the air waybill if applicable).
      6. Leave your package open until the driver or JIJI|Logistics store assistant has checked the contents.

To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email if you intend to do this and send your purchase to the following address:

A175 Onyonka Nairobi
P.O.Box 55268-00200



Receiving a Refund

Your refund will be credited only as store credit to your SHOPJIJI account.

If your order has been sent to a destination within the EAC, all sales taxes will be refunded. Outside the EAC, customs duties and sales taxes are non-refundable through SHOPJIJI. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.



Our Policy

All items must be returned new, unused and with all SHOPJIJI and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your SHOPJIJI account.

Late Returns

Your purchase should be sent back to us within the 7 days of receiving your order. Returns outside of this period are accepted at the discretion of SHOPJIJI.


Please take care trying on items as all products must be returned in a new and unused condition with all SHOPJIJI and designer garment tags still attached.


Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.


When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.


Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to transport restrictions.

Lingerie & Swimwear

Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

Limited-Edition Products and Books

As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.


Technology products should be returned in the original packaging.

JIJI Magazine

Please note that issues of JIJI purchased from SHOPJIJI.COM are non-returnable.


To arrange a gift return, please email and we will assist you further.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply request your Returns & Exchanges number and return the faulty goods to us within 7 days of the day you received them.


We have made every effort to display the colors of our products that appear on SHOPJIJI.COM as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

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